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Claire Rollo

Director, DWP and HMRC Benefits and Credits Financial Audit
National Audit Office (Confirmed)

Claire Rollo is a Financial Audit Director at the National Audit Office. She currently has responsibility for the NAO’s audit of Department for Work and Pensions and HMRC benefits and credits, including the impact of fraud and error on the accuracy of benefit and credit payments such as Universal Credit and Personal Tax Credits. Recent reports on fraud and error in benefits and credits and HMRC’s failed contract with Concentrix to deliver fraud and error compliance activities have supported evidence sessions by the Parliamentary Committee for Public Accounts. Claire has audited departments and entities across central government for the NAO, as well as helping to develop and introduce audit methodology and software in the NAO and other EU countries. Previous audit clients include Defra, the Department of Health and the NHS, Inland Revenue (pre HMRC), National Lottery Grant giving bodies and national Museums and Galleries. Claire led the re-establishment and expansion of the NAO’s Newcastle office in 2006. Claire is a member of the CIPFA Counter-Fraud Faculty Board, Fellow Chartered Accountant, and graduate of Durham University.

  • The fraud landscape – what we know and don’t know
  • Tackling fraud in government – what does good look like?
  • Challenges ahead and areas of focus for the future